Town Center Pediatrics Office
What are the guidelines for after-hours calls?
The guidelines for after-hours calls, as outlined, prioritize emergency situations by instructing individuals to contact 911 immediately if they are experiencing one. For any non-emergency questions or concerns that arise outside regular office hours, individuals are advised to call the main phone number. This call will then be redirected to the on-call doctor.
It is important to note that there is no nurse triage line available. The belief is that individuals seeking assistance for their sick child during after-hours should have direct access to a doctor. To ensure the purpose of the call aligns with this objective, it is suggested that after-hours calls be of an emergency nature and not for non-urgent matters such as prescription refills.
Where should one go for after-hours or emergency care?
For after-hours or emergency care for your child, there are a few recommended options to consider. If you find yourself in need of care outside of regular office hours or if the on-call physician advises seeking immediate attention, it is best to go to the nearest emergency room. While there may be multiple facilities to choose from, we suggest considering the following options:
- Texas Children's Hospital at Medical Center:
- Location: 6621 Fannin Street, Houston, Texas 77030
- Contact: Emergency Center - West tower at 832-824-5454
- Sugar Land Methodist Hospital:
- Location: 16655 Southwest Freeway, Sugar Land, Texas 77479
- Memorial Hermann Sugar Land Hospital:
- Location: 17500 West Grand Parkway South, Sugar Land, TX 77479
- Contact: (281) 725-5000
These facilities are equipped to handle emergencies and will provide the necessary care for your child. It is important to choose the closest and most suitable option based on your location and situation.
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